Not a very good way to start the month coz guess what? Sam's notebook got sicker and sicker and now, we can't even log onto the users. Desperate, I called HP Technical support and spoke to Navneet for an hour before I could convince him that I could not do a system recovery without a boot disk. Finally, he said in 12 hours, someone will call me to verify (again?) that I need a boot disk and then, they'll send it to me with 48 hours.
Parallel-ly, I called up my bro-in-law, Chong Khing in Pg on skype. He's a real computer genius and is the most helpful person on earth I've ever met. Hoon, you're lucky to have such a wonderful husband. He did the process of making a boot disk for me via Teamviewer. This is another cool program that one can remotely access another person's computer and with that, he created the boot disk which I used it to reformat the hard disk. Then, CK managed to recover the system by looking for the drivers on the internet. This was a real pain-in-the-you-know-where coz since Sam's laptop is a low-end model, they don't have a list of all the required drivers in 1 website and poor CK had to search all over the web just to get the correct ones. To CK, I just want to acknowledge my appreciation and thanks to you for all that you've done for us in restoring Sam's notebook. Without you, it would not have worked. And he did all these without any complaints. I am just so thankful for all that he has done.
Again, THANK YOU VERY MUCH CHONG KHING. Sam and me appreciate you very much.
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